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Spring 2017 Online Program is now open!


The Addressing Challenging Behaviors online program will help you be ready for all kinds of problems ranging from disruptive behaviors to emergencies.

After learning ways to appreciate challenging behavior and the options for intervention, you will develop your own personal behavior principles using MH Mediate’s Behavior Principles Template. Using this template, you’ll determine your threshold for action and preferred intervention for a wide array of challenging behaviors. Once you’ve completed your template, you will learn to apply it in the form of behavior guidelines, action plans, follow-up processes, and process adjustments.

The training consists of the three sessions detailed below, each with its own takeaway tool. At the end of each session you will have the opportunity to submit your exercises for one-to-one instructor feedback and receive a certificate acknowledging the work you’ve done to be ready for challenging behaviors. There will also be a group webinar meeting for questions and answers.


Agenda and Logistics

You'll receive access to the course within one business day of enrolling, to complete at your own pace over the course of two weeks.

Each module is an hour-long, with a take-away tool and an exercise for you to submit for one-on-one instructor feedback. Expect instructor feedback typically within 24 hours of the exercises, but no more than 3 business days.

At the end of the course, you'll have the opportunity to participate in a live, interactive webinar meeting that will share anonymous insights based on everyone's feedback exercises as well as plenty of time for questions and answers.



Module 1: Appreciate Challenging Behaviors

Learn the different types of behaviors and all of the potential strategies for addressing them. Explore why personalized principles are preferable to one-sized-fits-all recommendations, and learn the benefits of planning for behaviors in advance.

Take-Away Tool: Behavior Intervention Strategy Sheet

Feedback Exercise: Your Preferred Behavior Interventions



Module 2: Develop Your Behavior Principles

This course revolves around MH Mediate’s Behavior Principles Template. Use this template to determine your threshold for action and preferred intervention across a variety of disruptions, emergencies, and disconnects.

Take-Away Tool: Behavior Principles Template

Feedback Exercise: Your Behavior Template



Module 3: Apply Your Behavior Principles

Now we are ready to communicate our behavior guidelines, address challenges, apply our behavior principles, and adjust our boundaries on a regular basis.

Take-Away Tool: Implementing Behavior Principles Checklist

Feedback Exercise: Communicating Your Behavior Principles



Follow-Up Interactive Webinar

After the course is over, all participants will have the opportunity to participate in a live webinar conference call scheduled around their availability. We will discuss general themes from everyone's feedback exercises and leave plenty of time for questions. All participants will have access to a replay.



Registration Details



Visit to register via PayPal (all major credit cards or debit cards accepted - no account required)

Online Program is $249.


How MH Mediate Developed This Training

MH Mediate’s Challenging Behaviors training was built based on surveys of the New York City mediation community, the national community mediation community, and MH Mediate’s database of thousands of mediators in the US. MH Mediate also relied on thesis-level work at the Johns Hopkins School of Public Health, reviewing instruments for assessing capacity, insight, and risk of harm. The training shares a behavior-planning tool that has been tested and improved upon with focus group feedback. These are practices that have been refined through trainings in over a dozen states, and which were also informed by a review of the academic literature on challenging behaviors. As robust as this training is in sharing principles, each participant leaves with their own personalized take on how to adjust their practices to remain impartial and effective in responding to behavior challenges. Most recently, MH Mediate delivered full-day Challenging Behavior trainings at three New York county dispute resolution centers with funding from the NY State Unified Court System.

About the Trainer, Dan Berstein

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Dan Berstein is a mediator and trainer known for his work in conflict resolution best practices. He has delivered trainings on challenging behaviors, mental health communication, and accessibility in over a dozen states and for national organizations including the Association for Conflict Resolution (ACR), the National Association for Community Mediation (NAFCM), and the Academy of Professional Family Mediators (APFM). Dan has provided trainings to government agencies, universities, housing providers, and other clients.

Dan sat on the Mediator Advisory Board of the New York Peace Institute where he serves as a conflict coach and where he has mediated community, school, youth-involved, criminal court cases. He is currently leading the Mediation Committee of the American Bar Association's Dispute Resolution Section in developing a best practices toolkit. Dan has a bachelor’s degree in Operations and Information Management from the Wharton School, where he was a Wharton Research Scholar and an analyst at the Wharton Risk Center. He has a master’s degree in Mental Health and Health Communication from the Johns Hopkins School of Public Health. Dan is public with his bipolar disorder as part of the Stability Network's efforts to reduce mental health stigma in the workplace.


IN CASE OF TECHNICAL DIFFICULTIES: If a MHLAC online event is cancelled because of technology problems, or if participants cannot access the event due to their own technology problems, participants will receive access to event recordings or rescheduled live events as soon as possible.

ACCESSIBILITY AND ACCOMMODATIONS: For information and accommodations requests, please contact Gisela Valdez (617) 338-2345 x131 or

PRODUCTS NOT ENDORSED BY MHLAC: MHLAC does not endorse products but will allow presenters to sell them independently during a conference event; usually after a presentation, during a break and/or at the end of the day.

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